Refund Policy

Return & Refund Policy

Last updated: August 1, 2026

At HOME EASE SUPPLIES, your satisfaction is our priority. We offer a 30-day return policy on eligible items. This Return & Refund Policy explains our return process, eligibility requirements, and refund procedures.

1. Return Window

You may request a return within 30 days of the delivery date. To be eligible for a return, your item must meet the conditions outlined below.

2. Return Eligibility

To qualify for a return, the following conditions must be met:

  • The item must be unused and in its original condition
  • The item must be in its original packaging
  • The item must be free from damage, wear, or signs of use
  • A valid proof of purchase (order number or receipt) must be provided

3. Non-Returnable Items

Certain items are not eligible for return, including:

  • Items that have been used, washed, or altered
  • Items missing original packaging or accessories
  • Gift cards
  • Final sale or clearance items

4. How to Initiate a Return

To start a return, please contact us with your order number and the reason for the return. We will provide you with return instructions and a return address. Please do not send items back without first contacting us.

5. Return Shipping

The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping service for your return.

6. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original payment method within 5–10 business days.

7. Refund Amount

The refund amount will include the cost of the returned item(s). Original shipping charges are non-refundable unless the return is due to our error. If return shipping costs are deducted, they will be clearly communicated.

8. Exchanges

If you wish to exchange an item for a different product or size, we recommend initiating a return for the original item and placing a new order for the desired product. This ensures the fastest processing time.

9. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with a description and photo of the issue. We will arrange a replacement or a full refund at no additional cost to you.

10. Order Cancellations

Orders can be cancelled before they have been shipped. If your order has already been shipped, you will need to follow the return process described above. To cancel an order, please contact us as soon as possible.

11. Contact Us

If you have any questions about returns or refunds, please contact us:

HOME EASE SUPPLIES
1301 35TH AVE W APT B, Bradenton, Florida 34205, United States
Email: rasslmarsaad@gmail.com
Phone: +1 (415) 887-2710